Refund Policy

Refund Policy

1. Any cancellation/exchange in accordance with the above terms qualifies for payment reversal/replacement of the Product depending on the availability of the Product and the preference of the User.

2. All eligible refunds against Cancellation of Orders by the User before delivery of the Product to the User will be subject to a deduction of 2% plus applicable taxes (Two Percent (2%) plus applicable taxes) of the Product Price already paid (Transaction value) as Banking and Transaction charges, and the balance amount would be processed for refund to the User. The User understands and agrees to such deduction by putting a Cancellation request for any Order before the delivery of the Product.

3. Any eligible refund will be initiated by Loire for credit into the same account from where the payment was made by the User, within seven (7) working days of receipt of the Request for Cancellation of Order, in the case of Cancellation before delivery of the Products, or within seven (7) working days after Loire’s logistics partner picks up the Product(s) from the User’s place, in the case of Cancellation of Order after delivery of the Product(s). However, it will be credited to the User’s bank/credit card/debit card account/wallet within such time as taken by banking channels to process the refund transaction. Loire shall not be liable for any charges levied by the bank for processing the refund transaction, and the same will solely be borne by the User.

4. All refunds will be made by crediting the account from which the payments were made.

5. Interest Fee Reversal – In case of Cancellation of any Transaction due to any reason whatsoever, and if there is any EMI Facility availed by the User in that particular Transaction, then the Interest fee debited to the User’s card account shall be reversed in accordance with the terms of the respective bank, and the User shall have to contact their card-issuing bank directly. Loire recommends that the User should inform the card-issuing bank about the cancellation of the transaction and follow up with the said bank for the refund. The refund of any Interest depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card-issuing bank. Loire shall not be responsible for any delay or issues relating to the refund of Interest by the respective bank.

The aforesaid terms and conditions in respect of refunds by Loire shall be referred to as the “Refund Policy.”